A confidential training manual for Obamacare navigators that threatens prosecution for unauthorized dissemination is on the Internet for the world to see.
The 217-page manual reads like a primer for Amway or novice car salesmen, offering sales advice on how to disarm potential customers who could be lured into purchasing insurance through exchanges created under the Affordable Care Act.
Section headers include “Smile: Maintain a Positive Demeanor,” “Make the Customers Feel Welcome,” “Listen” and — in what must now seem ironic given Barack Obama’s troubles with over-promising — “Build Trust: Be True to Your Word.”
The handbook also delves into the more serious topics of “Identifying Personally Identifiable Information,” “IRS Data Safeguards” and “Preventing Fraud.”
Nothing in the manual seems to rise to the level of a state secret — raising questions about why the federal government felt it necessary to classify information that has no reason to be classified.
“It’s a conditioned reflex aimed at preventing agency embarrassment,” said Chris Farrell, a director with Judicial Watch, a nonprofit aimed at rooting out secret government documents. “The federal government routinely overclassifies documents and withholds information the public is owed.”